April 10th, 2025
🎉 We’ve officially rebranded! Despatch Cloud WMS is now HELM — with a fresh name, a polished look, and the same powerful engine under the hood.
Despatch Cloud is Now HELM!
The rebrand to HELM is live across the platform, complete with a refreshed UI. New look, same focus: navigating your warehouse with ease.
App Store ➡️ Plugin Store
The App Store has been renamed to the Plugin Store — a step toward our upcoming partners platform (where a new App Store will live).
Bulk Requeue for Failed Jobs
Introducing bulk requeue in the Failed Jobs archive! Restart all your failed jobs in one click — error recovery made easy.
Order Index Sorting – Cleaned Up
Removed name and postcode sorting options from the Order Index page. The default sort is now Date Received: Newest to Oldest for smoother browsing.
Bulk Pause Stock Sync – Now Supported
The Pause Stock Sync feature now supports bulk updates via both UI and importer. Pause multiple products at once, no sweat.
Order Split – Allocations Now Removed
When an order is split, reserved allocations are now automatically removed (does not affect the Split by Unallocatable Items action).
Order Imports – Discount Data Bug Fixed
Orders with invalid discount data from channels will now import successfully. Any issues can be corrected in the UI.
Courier & Sale Type – Issues Resolved
Squashed several bugs with courier assignments and sale types to keep your shipments flowing.
Order Imports – Contact Creation Fixed
Contacts will now only be created if the shipping name, address line one, and ISO code are provided. No more partial records.
Order Tax – Improved Error Handling
Tax validation for order totals will now warn and log issues rather than blocking the process. Easier to fix, less disruption.
Auto Shipment – Packing Instruction Popup Issue Fixed
Auto Shipment now resumes automatically after closing a packing instruction popup.
A brand new chapter, the same smooth ride 🚀
— The HELM Team