In this release, we’ve focused on making your reporting, operational workflows, and automation more reliable, consistent, and effortless behind the scenes. Every refinement is designed to remove friction for your teams and give you greater confidence in Helm as the backbone of your day-to-day operations.

Platform refinements

Reporting refinements for consistent oversight

We have aligned the data logic and filters used in the Courier Service Report and Shipping Report so that both now present a consistent view of performance and activity. This improvement supports smoother reconciliation, clearer analysis, and more dependable oversight across your delivery operations.

Greater control over purchase order and dropship lifecycle

High-level accounts can now soft delete purchase orders and dropship orders as originally intended. This enhancement restores full control over how you manage and tidy your order records, making it easier to maintain a clean, auditable system without losing visibility over historical activity.

Scalable manifest creation with asynchronous exports

Manifest creation for large volumes of shipments has been upgraded to an asynchronous export process. You can now generate manifest reports, mark shipments as manifested, and view manifest history directly from the export history section, even at scale. This change ensures more resilient performance during busy periods and supports operational continuity for high-throughput warehouses.

Flexible pick management for supervisors

Supervisors and above can now adjust pick assignments while a pick is in progress. This improvement gives your leadership teams the flexibility to rebalance workload on the fly, respond to staffing changes, and keep picks moving efficiently without disrupting overall picking performance.

Reliable fulfilment requests for Neuro auto-despatch POS orders

The creation of fulfilment requests on Neuro for auto-despatch POS orders has been strengthened to behave consistently and as expected. This enhancement helps ensure that your downstream fulfilment flows remain dependable, so your teams can trust that POS-driven orders move smoothly through to despatch.

Safer channel product updates from Neuro

We have refined how the Channel Product Update webhook from Neuro interacts with inventory link settings. Channels with Import Products enabled will now retain existing inventory link assignments rather than having them unintentionally cleared. This improvement protects the integrity of your product–inventory configuration and reduces the risk of inadvertent stock mapping changes.

Enhanced packaging barcode support

Packaging Parameter barcodes have been upgraded to work seamlessly with the B2B terminal. This enhancement ensures packaging configuration flows cleanly into your B2B processes, supporting accurate packing, smoother operations, and stronger compliance with your packaging rules.

Workflow upgrades

Batch label workflow improvements

The batch label workflow has been refined to give you more control and resilience when managing orders in bulk. Failed orders can now be removed from existing batches and re-batched, allowing you to recover quickly from exceptions without disrupting the whole batch.

In addition, a new bulk action lets you remove batch status from selected orders in a single step. When used, this action removes the order from the batch, cancels the associated label, clears the batch status, and removes related tags, helping you keep your batch data clean and unambiguous.

To support better visibility, new filtering buttons have been added to the batch history overview. These allow you to view orders by success status with a single click, making it easier to review performance, identify issues, and maintain operational control across your batch processing.

Automation intelligence

Smarter automation for deleted orders

The Auto Pick and Auto Allocation plugins have been updated to respect the deleted flag on orders. These automations will now correctly ignore orders that have been marked as deleted, reducing noise, preventing unintended actions, and aligning automated behaviour with the operational status of your data.

Every enhancement in this release is designed to simplify your day, strengthen the reliability of your processes, and give you more confidence in the systems that support your teams. As always, these improvements are driven by your feedback and our commitment to evolving Helm with you, so that your operations stay efficient, compliant, and effortlessly in control.

Your team at Helm