Designed for Excellence, Inspired by You

At Helm, our commitment to your success drives every innovation. We listen, we learn, and we act: constantly refining our Warehouse Management System to empower your business and elevate your experience.

This release brings a suite of powerful enhancements, each crafted to make your operations smoother, more transparent, and ultimately more successful.

Here’s what’s new, why it matters, and how you can make the most of these features.

Comprehensive Email Log System

We’ve introduced a robust Email Log system, enabling both users and administrators to monitor all sent and failed emails. This feature provides an accessible audit trail, making it easier to trace communication issues and resolve them swiftly.

For example:

if a client reports not receiving a notification, you can now verify its delivery status and troubleshoot with confidence.

Advanced Broken Query Logger

Our new Broken Query Logger empowers your technical teams to investigate and resolve database query issues with greater efficiency. By capturing failed queries, it offers clear insights into potential system bottlenecks, helping you maintain seamless operations and minimise downtime.

Enhanced App Activity Logs

Transparency is key to operational excellence. With our new App Log system, every action performed via the mobile app is meticulously tracked. This not only aids in diagnosing app-related errors but also provides a comprehensive record of operational events: ideal for training purposes, audits, and continuous improvement initiatives.

Account Reset Feature (Support Authorisation Required)

For those rare occasions when a full system reset is necessary, we have introduced an Account Reset feature, available exclusively through our DC Support team. This ensures resets are performed securely and with proper authorisation, protecting your data while enabling swift recovery when needed.

If your system ever requires a fresh start, simply contact Support, and we’ll guide you through the process.

Use Inners/Outers Setting for Packaging Clarity

A new ‘Use Inners/Outers’ setting, found under Settings > Misc Settings, allows you to display packaging information based on your inventory’s inner and outer unit structure.

Currently supported in the Printing and Purchase Order/Delivery modules, this feature is especially helpful for businesses managing complex packaging hierarchies: ensuring accurate information flows from inventory to delivery.

Refined User Support: Helm Documentation at Your Fingertips

We have elevated the user experience by embedding a direct link to the Helm Documentation within the user menu. This thoughtful addition ensures that all users may access expert guidance and support materials with remarkable convenience, eliminating barriers to information and fostering a culture of self-reliance.

Impeccable Document Generation for Purchase Orders

The process of generating PDF documents for purchase orders has been refined to ensure flawless output on every occasion. This enhancement guarantees that all purchase order documentation is rendered impeccably, supporting seamless record-keeping and expediting the procurement process.

Graceful Handling of Low Stock During Pick List Printing

Our system now elegantly manages scenarios where items on a pick list have insufficient stock, ensuring that such circumstances are addressed with composure and clarity. The page responds to these cases gracefully, preserving the integrity of your picking operations and maintaining uninterrupted workflow.

System Enhancements for Greater Reliability and Performance

Back Order Status Safeguard:

Back Order is now a protected system status, eliminating accidental changes and ensuring order integrity.

Batch Delivery Accuracy:

Newly created batch deliveries will now display correct values in both reports and the user interface, providing you with reliable data for decision-making.

Prevention of Duplicate Billing API Jobs:

Our system now proactively prevents the creation of duplicate Billing API jobs, streamlining performance and eliminating unnecessary processing.

Suggested Purchase Order Optimisation:

The Suggested PO feature has been fine-tuned for improved accuracy and efficiency, simplifying your procurement workflow.

Refined User Interface Layout:

Excessive whitespace has been removed, resulting in a more compact and visually appealing interface: making navigation faster and more intuitive.

Improved Sorting for Cancelled Orders:

Orders that are cancelled after sorting can now be re-sorted seamlessly, offering you greater flexibility in managing your order flow.

Warehouse Access Control:

When creating Purchase Orders, users will only see warehouses they have permission to access, both in the UI and via the API: enhancing security and clarity.

Stock Level Warning Email Precision:

Stock level warning calculations are now more accurate, ensuring you receive timely and reliable notifications to keep your inventory optimally stocked.

Accurate Sales Stock Report Calculations:

The Remaining Days field in your Sales Stock Report now reflects precise calculations, supporting better forecasting and inventory planning.

Putting These Enhancements to Work: Practical Use Cases

Auditing Communications:

Quickly verify if customers or team members have received important emails.

Troubleshooting:

Use activity and query logs to pinpoint and resolve issues without guesswork.

Pick List Printing:

In the event that an item is unavailable during the picking process, the system provides clear guidance, enabling your team to adapt swiftly and maintain operational efficiency without confusion or disruption.

Inventory Management:

Take advantage of inner/outer packaging displays to reduce packing errors and streamline order fulfilment.

Document Generation for Purchase Orders:

Whether archiving transactions or sharing purchase orders with suppliers, you may now do so with absolute confidence in the consistency and professionalism of your documentation.

User Security:

Limit warehouse visibility to only relevant team members, protecting sensitive data and simplifying workflows.

Proactive Stock Management:

Rely on improved reports and alerts to anticipate inventory needs and avoid stockouts.

Helm Documentation:

Whether seeking clarification on system functionality, exploring advanced features, or onboarding new team members, you may now consult the Helm Documentation with unparalleled ease: enabling swift resolution of queries and the continued refinement of your operational excellence.

A Future Built Together

Every enhancement is a testament to our partnership with you.

We’re not just building a WMS: we’re building the backbone of your business’s success. Your feedback fuels our progress, and your ambitions shape our roadmap.

Thank you for trusting us to be your partner in excellence. Together, we will continue to set new standards for what our Warehouse Management System can achieve.

Your team at Helm ⚡