As the last petals fall from the hawthorn and warehouses settle into the steady hum of early summer, Helm returns with a release devoted to clarity, precision and the kind of quiet improvements that make a long shift feel a little shorter.

This version sharpens the Packing Terminal, refines several integrations and restores a few finer details across billing and reporting; everything has been tuned so your teams can pack, despatch and account for the day’s work with fewer detours and more confidence.

Sharper Visibility & Smarter Touches On The Packing Terminal

The Packing Terminal has gained a brand-new Time Tracking system. You can now capture and store detailed timing data for every packing operation, giving supervisors a clean, reliable view of how long packs really take and where the day naturally speeds up or slows down. This makes it considerably easier to plan staffing, set realistic targets and spot quiet wins for efficiency, whether you are reviewing yesterday’s shift or preparing for next month’s peak.

Auxiliary Packaging is now properly weighed in with the rest of your parcels. You can select parcels directly in the Packing Terminal and scan auxiliary items straight onto them; those items are then assigned to the chosen parcel and counted accurately in the total shipment weight. So when a packer adds a void-fill bag or an extra protective box to a fragile order, the carrier label and your billing both reflect the true weight: no nasty surprises at the depot, no awkward discrepancies at month-end reconciliation.

On the Verify Products screen, scanning a box barcode now behaves exactly as you would expect. Box scans no longer affect product quantities, so packers can move through verification with the same steady rhythm as the rest of the workflow, confident that each scan does precisely what it should.

Refined Integrations & Billing Precision

The Packeye integration has been upgraded to support the latest Packeye version, with a refreshingly simple set-up. Head to Integrations > Packeye and activate it; the integration configures itself automatically, sparing your team the usual fiddle with settings and saving the IT inbox from a flurry of “how do I…” messages.

Smart Shipping billing now uses the correct shipping service name on shipment charges, rather than the Smart Shipping Group name. This brings billing detail neatly back in line with the actual carrier service used, making invoices easier to read, easier to reconcile against carrier statements and easier to defend if a client ever asks about a specific charge.

You can also now choose which data field is used as the Order ID on return billing charges. Configure your preferred field under Integrations > Client Billing and your returns invoicing will reference the identifier that suits your operation best, whether that is the original sales order, an RMA reference or a custom value. This is particularly handy for clients with their own back-office numbering conventions who need return charges to slot cleanly into existing reporting.

Custom Report Builder, Restored To Full Form

The Custom Report Builder now exports every inventory line on every order, just as it should. When you include order inventory item data in a report, each item is faithfully written to its own row in the export, giving finance, operations and account teams the complete picture they rely on. Whether you are auditing pick accuracy, reconciling client billing or simply looking back at last quarter’s despatches, the numbers will be all there: tidy, complete and ready to interrogate.

Every refinement in this release has been crafted to give your teams more time, cleaner data and quieter confidence in the systems they use every day. Thank you for trusting us with your operations; we will keep polishing, listening and improving so that Helm continues to feel less like software and more like a steady, dependable colleague.

Your team at Helm

As the British spring tidies itself up between the last frosts and the first proper beer-garden afternoons, we have been doing much the same with Helm: polishing, refining and adding a few clever flourishes to keep your operations humming along nicely.

Every adjustment here is in service of one thing: making life smoother, simpler and more profitable for you and your teams, whether you are in a Yorkshire warehouse or a glass tower in the City.

Thoughtful Refinements To Core Workflows

We have refined how your collection paperwork is managed. Instead of a single default tucked away in Settings, you can now configure your collection sheets from the more advanced Print Templates page. This gives your operations teams the freedom to tailor collection documents to different carriers, clients or compliance requirements, without feeling like they have to wrestle the system into submission.

User Management has also had a behind-the-scenes polish. We have strengthened how records are handled in the database when users are removed, particularly where those users are linked across multiple tables. The result is cleaner data, smoother administration and fewer worries when you are keeping your user list lean and audit-ready.

For customers who live and breathe integrations, Shipment Webhooks have become more talkative and more useful. The shipment.created and shipment.cancelled webhooks now include full order data alongside inventory details, giving your downstream systems everything they need in one well-organised payload. This helps keep finance, analytics and third-party tools aligned, without anyone needing to gather information together by hand.

Smarter Features For Confident Despatch

Before an order reaches the terminal, we now perform a pre-dispatch allocation check whenever stock control is enabled. When you click the “Despatch Order” button on the Order Details page, Helm quietly verifies allocations before redirecting you to the terminal. This reduces the need to hop back and forth to reallocate items, so your team can keep parcels moving instead of playing warehouse pinball.

Your Sales Figures have also become more discreet and more configurable. You can now set a minimum user level for dashboard sales visibility or switch it off entirely in General Settings: Misc. This gives you elegant control over who can see commercial performance: ideal for maintaining confidentiality in larger teams, and for keeping sensitive numbers away from wandering eyes on shared screens.

Plugin Enhancements To Keep Terminals Flowing

In Terminal Sorting, completed work is now cleared away automatically. Finished picks are removed from containers without the need to return to the terminal simply to tidy up. When you dispatch an order on the packing terminal that originated from Terminal Sorting, a clear visual indicator now prompts you to scan the next item into the Terminal Sorting Plugin. The effect is a calm, continuous rhythm on the shop floor, cutting down on hesitation and keeping the line moving as smoothly as a well-brewed Yorkshire tea.

Multi PickPack Terminal has gained several quality-of-life improvements for busy teams handling long pick lists. Inventory is now ordered by location priority, making it much easier to work through large runs in a logical path, rather than wandering the warehouse on an impromptu step-count challenge. Session information now includes total quantity and total inventory counts, helping supervisors and operators alike to understand workload at a glance and to keep the shift on track.

To round things off, we have introduced support for Silent Error Printing in the Terminal. When enabled in settings, the Terminal will prompt you to select a printer for error labels only when it is actually needed. This ensures that exceptions are still captured cleanly, without subjecting everyone to a chorus of pop-ups and dialogues each time something misbehaves.

Every refinement in this release is designed to save you clicks, prevent confusion and keep your teams confidently in control of their operations. From quieter, cleverer terminals to more informative webhooks and finely tuned access to commercial data, our aim is to let your warehouse run with the easy assurance of a well-rehearsed orchestra: precise, reliable and just a little bit impressive to watch.

As ever, we build and polish Helm with you in mind; your feedback keeps us improving and your success is the reason we keep reaching for the next, better version.

Your team at Helm

In the spirit of a brisk Yorkshire morning with a strong brew on the side, this release is all about refinement, intelligence and making everyday operations feel just that little bit more effortless.

Helm is not just software; it is a full‑scale warehousing brain, blending technical engineering with operational experience so that every enhancement lands before the pain point, keeping your operations sharper, safer & more sophisticated than the rest of the market.

🚀 New Features

With Helm, AI has now joined your Custom Report Builder as an industrious new colleague rather than a mysterious black box. You can simply talk to the system, shape your requirements in plain English and let AI assemble the reports for you. This means less time wrestling with filters and layouts, and more time sipping tea while your data lines up neatly on command.

🛠 Experience & Reliability Enhancements

Helm brings a quietly powerful improvement to your experience. We have resolved previous footer quirks, ensuring all footer links now behave correctly and consistently in every scenario.

Type Filters in the Public API Orders endpoint respond precisely as intended. This enhancement gives your technical teams cleaner control over data retrieval, supports more confident integrations and helps keep your reporting stacks lean, accurate and compliant. In short, it lets your developers look like heroes and your auditors sleep more soundly.

🔌 Plugin Enhancements

Multi Pick Pack Terminal

Helm gives the Multi Pick Pack Terminal a proper glow-up. You can now scan auxiliary packaging inventory directly in the terminal and add custom packaging items as you go. These packaging choices are automatically included in the shipping process, which keeps your operations neat, your packing benches organised and your cost calculations delightfully transparent. It is the digital equivalent of having the right-sized box appear at just the right moment.

Additional refinements make the whole experience more intuitive for busy teams on the warehouse floor. If no matching profiles are found on the terminal screen, a clear warning now appears so your staff are guided, not guessing. When an invalid item is scanned, whether it is not part of the order, not an auxiliary item or simply has an errant barcode, the system now responds with a clear error rather than quietly ignoring it. This sharper feedback loop helps prevent mishaps before they leave the building and keeps operational discipline as crisp as a winter’s morning in England.

Empty Location Collector

With Helm, the Empty Location Collector has had a rather thoughtful refinement. In very rare edge cases, a location could previously be deleted immediately after stock was placed into it. That behaviour has been carefully corrected so locations now remain reliably in place when they are in active use. This brings added confidence to your stock integrity, supports compliance and reduces the risk of those “where has that pallet gone?” conversations that no one enjoys in any accent, North or South.

From AI-powered reporting to sharper terminal feedback and sturdier location handling, every enhancement in this release has been crafted with your teams, your customers and your growth in mind. Whether you are running a bustling London fulfilment hub or a proud Yorkshire operation with a keen eye on every penny and parcel, Helm is here to keep things elegantly simple, quietly clever and relentlessly reliable.

Your team at Helm

Spring Into Smarter Fulfilment

The season of renewal has arrived, and with it a fresh wave of enhancements designed to make your operations faster, clearer, and delightfully easier to run.

This release focuses on intelligent assistance, richer data, and quieter efficiency improvements that keep everything humming serenely in the background, so your teams can work with confidence and your customers receive a smoother experience than ever.

Intelligent Search: Your AI Assistant For Everyday Work

The AI era has officially taken root in Helm. You can now use our fine‑tuned AI assistant to search across Orders, simply by asking in plain English. The system automatically translates your request into the right filters and criteria, sparing your team from wrestling with complex search options and helping them get to the answers they need in a fraction of the time.

Precision Pick Performance Insights

To give you deeper visibility into operational performance, we have introduced a new Pick Time Service that records every pick movement along with its duration. This highly granular timing data is available as raw data under Reports and Data via the public API, and pick timing information is now also surfaced in the Pick Details endpoint. This means you can analyse picking efficiency, identify bottlenecks and support continuous improvement with evidence rather than guesswork.

Smoother Core Workflows And Operational Controls

Batch Expiry On Picking Documents

This refines how you manage compliance around stock: expiry dates for batch inventories are now fully supported on both Collection Sheet and Pick Sheet templates, helping you keep ageing stock under control and ensuring pickers always have the right information to hand.

Faster, Smoother System Performance

Behind the scenes, Helm delivers a collection of performance improvements and optimisations that enhance overall system speed. The intention is simple: shorter waits, snappier screens and a more responsive experience for your teams, especially during busy trading periods.

Product Weights In Full Orders Report

For those who live in reports, Helm adds an individual product weight column to the Full Orders Report. This gives you clearer insight into shipment composition, simplifies checks against carrier limits and unlocks more accurate costing and forecasting.

Order Search By Pick Number

Helm makes order lookups more flexible by allowing you to search by Pick Number. This small but powerful addition means warehouse and support teams can jump straight from a pick reference to the underlying order without detours or workarounds.

Country‑Specific Export Values

To support cross‑border trade, Helm allows export values to be configured by country for commercial invoices and shipping services. This gives you more precise control over how values are declared, supporting compliance needs while simplifying the configuration of your international shipping rules.

Purchase Order Notifications

Helm introduces a new notification for Purchase Order creation and submission. You can enable this under General Settings: Notifications, and choose exactly which statuses should trigger alerts. This helps finance, buying and operations teams stay aligned, reducing the risk of missed or delayed purchase activity.

Cleaner Shipment Reporting

Helm improves the reliability of your shipment reporting by ensuring that shipment‑related reports no longer export misleading data when no shipment data is available. The result is cleaner reporting, fewer surprises and greater trust in the numbers your teams rely on.

Improved Inner/Outer Quantity Handling

To strengthen quantity handling, Helm enhances quantity fields when you are using the Use Inner Outer feature. You can now manage quantities more effectively according to your packaging configurations, supporting more accurate stock handling and reducing confusion for operators working with layered pack structures.

Order Processing By Pick Completion Date

Finally, Helm refines order processing logic so that orders are processed according to pick completion date. This helps ensure that newer orders no longer leapfrog older, completed picks, aligning system behaviour more closely with real‑world operational expectations and improving the predictability of your outbound flow.

Enhanced Terminals, Sorting & Pallet Handling

Terminal Sorting: Tighter Container Control

Terminal Sorting now focuses exclusively on inventories within the linked container, giving you cleaner, more predictable results and reducing the risk of items wandering into the wrong place. Integration with the Packing Terminal has also been refined for a smoother end‑to‑end experience, helping your teams move from sorting to packing with fewer steps and less friction.

Multi Pick Pack Terminal: Effortless Despatch Note Printing

Multi Pick Pack Terminal now supports automatic printing of despatch notes. Once enabled in settings, you can choose the printer you prefer and allow notes to print as part of the normal packing flow. This reduces manual printing steps, keeps documentation aligned with operational reality and helps your packing benches keep moving at pace. Additional refinements further smooth the overall terminal experience.

Pallet Management: Smarter Printing For Split And Booked Pallets (H36DB-231 & H36DB-230)

Pallet Management has gained two key quality‑of‑life enhancements. With Helm, whenever a pallet is split, a new print job is automatically created for the resulting pallets, ensuring every new pallet leaves the process correctly labelled without extra manual intervention.

As an added bonus, you can now send pallet print jobs directly to the printer from the user interface during pallet booking. This keeps documentation aligned with real‑time actions on the warehouse floor and helps maintain a clear, auditable trail for every pallet you handle.

Built For You, Season After Season

This release is all about quiet power: intelligent assistance, richer data and thoughtful refinements that make Helm feel lighter to use while giving you more control over compliance, reporting and day‑to‑day operations. Every enhancement, from the smallest notification to the most intricate timing service, is crafted to help your teams work with greater clarity and confidence.

As spring brightens the days outside, we hope these changes bring a similar sense of lightness to your warehouse, keeping your processes tidy, your data trustworthy and your operations just that little bit more delightful.

Your team at Helm

Polishing the Pathways of Springtime in Helm

As the days grow longer and the sun finally decides to clock in, Helm has had a spring clean.

This release focuses on polishing everyday workflows, making your teams faster, safer and more confident, while quietly taking care of the complex bits behind the scenes. Every refinement here is designed to keep your operations flowing and your compliance tidy, so you can get on with running a brilliant warehouse

Everyday Refinements and Reliability Enhancements

Dropship Purchase Orders Displayed Correctly

Dropship Purchase Orders now appear exactly where and how you expect them to in the app. This keeps your purchasing view clean and reliable, so your team can review, track and reconcile orders without second guessing the data in front of them.

Seamless Batched Inventory Moves Within a Warehouse

Batched Inventory can now be moved within the same warehouse smoothly and consistently. This makes internal stock movements more predictable and auditable, helping you keep batch-level traceability intact while your team moves quickly on the floor.

Custom Purchase Order Templates Back in Harmony

Custom Purchase Order Templates are now behaving impeccably and can once again be assigned via Print Templates or Fulfilment Clients in the Settings page. This restores your control over branding and documentation, so every purchase order sent to suppliers aligns neatly with your internal and external standards.

Safer Courier Deletion with Confirmation

Courier deletion now includes a confirmation step, acting as a safety net against accidental removals. This small guardrail protects your courier configuration, helping prevent unnecessary disruption to your despatch flows.

Courier Services Navigation Buttons Restored

Navigation buttons on Courier Services pages are clearly visible and fully functional. This makes switching between courier services more intuitive, saving your team time and reducing the risk of misconfiguration during busy periods.

Cleaner CSV Exports Without Line Break Surprises

Line breaks in exported data no longer cause issues with CSV exports. Your data now travels cleanly into external tools, supporting smoother reporting, reconciliation and downstream analysis without manual clean-up.

Low Stock Alerts for Packaging Inventory

Low Stock Alerts can now be enabled for packaging items as intended. This gives you full visibility over packaging levels so that cartons, bags and other materials do not quietly run out in the middle of a fulfilment rush.

Reliable Target Location Selection When Moving Stock

The target location selector has been refined so that all locations can be selected correctly when moving stock. This helps your team direct inventory precisely where it needs to be, maintaining accurate location data and smoother replenishment.

Steadier Helm Integration With Voila Webhooks

The Helm integration with Voila Webhooks now retrieves and assigns data perfectly. This stabilises your connected workflows, ensuring that key events and updates move between systems reliably for better automation and insight.

Create Inventory Link for Batched Groups

The Create Inventory Link endpoint now supports linking batched items to groups. This enhancement makes it easier to maintain structured relationships between batch-based products and their grouped records, supporting more flexible reporting and control.

Bulk Import of Inventory Customs Values

Inventory customs values can now be imported in bulk via the Inventory Import feature. This significantly reduces manual entry, supporting compliance and accurate declarations when moving goods across borders.

Shipment History Searchable by Order ID

The Shipment History page now allows you to search and list by Order ID. This makes it far quicker to locate specific shipments, respond to customer queries and audit movements from order through to despatch.

Global Search Smoother and Smarter

Global Search has received a series of enhancements and optimisations. The overall experience is now more responsive and more helpful, allowing you to find orders, inventory and configuration details with greater confidence and less hunting.

Order Returns Reports With Channel Order ID

Order Returns Reports now include a Channel Order ID column. This gives your teams clearer traceability between sales channels and returned orders, making it easier to investigate issues, spot trends and improve customer experience.

Shipping Reports With Sales Channel and Picker

Shipping Reports now show both Sales Channel and Picker. This added context helps you understand which channels drive volume and which pickers handled which orders, supporting performance reviews, training and capacity planning.

UI and UX Refinements Across Key Areas

A collection of UI and UX improvements have been applied across Plugin Store, Crons, Jobs and Integrations. These refinements make complex areas feel more approachable and coherent, giving you clearer oversight of automation and connectivity.

Daily Stock Value Reporting via Internal Cron

Stock Value Reporting has been reworked and is now processed daily via an internal cron system. This delivers more consistent, timely valuation data, supporting financial reporting, stock optimisation and more informed decision making.

Fulfilment Client Default Supplier via API

Fulfilment Client default suppliers can now be set via API. This makes it easier for your technical teams and partners to automate configuration, ensuring suppliers are applied correctly across clients and reducing manual set up work.

Springtime Showstoppers in Custom Reporting and Warehouse Defaults

Configurable Custom Report Builder

You can now design fully custom reports that mirror exactly how your business thinks. Choose a report source or module, pick the fields and columns you need, add or remove any that are not relevant and reorder them into the ideal sequence. Once set, you can export your reports in a structure that suits your teams and external tools, turning Helm into a flexible reporting companion rather than a one-size-fits-all template.

Warehouse-Based Default Locations

Warehouses can now have their own default locations. By enabling this in General Settings: Defaults: Allow Warehouse-Based Default Locations, you give each warehouse its own intelligent starting point for stock placement. This reduces mis-picks, speeds up receiving and helps new staff follow consistent patterns without needing to memorise complex location rules.

Smarter Safeguards and Stabilised Insights

Cancellable Dynamic Component Orders in Batch Flows

Batch-processed orders containing dynamic component inventories can now be cancelled as expected. This gives you more control when plans change, helping you correct mistakes, adapt to customer requests and maintain accurate order statuses even in more complex component-based scenarios.

Stabilised 30 Day Graph With Self-Repair

The 30 day graph overview has been stabilised and now includes self-repair functionality. This keeps your high level performance view more resilient, so you can trust the visual trends you rely on for monitoring volume, throughput and operational health.

Richer Purchase Order Delivery Webhooks

Purchase Order Delivery Created webhooks now include Delivered Item SKU and Quantity. This additional detail supports stronger integration with external systems, enabling more precise stock updates, reporting and automation the moment goods are received.

Quiet Little Superpowers Behind the Scenes

Automatic Requeue for Failed Jobs

Failed jobs are now automatically requeued. This creates a more forgiving and resilient background processing layer: if something stumbles, Helm will attempt to get it moving again without constant manual intervention from your team.

Delivery Charges on Deliveries

The app now supports delivery charges on deliveries. This gives you a more accurate financial picture per delivery and helps ensure that charges are recorded correctly for billing, reconciliation and reporting.

Pickable Locations in Replenishments

Pickable locations are now clearly displayed within the Replenishments menu. This makes it easier for your team to identify which locations can actually serve picks, sharpening replenishment decisions and improving picking efficiency.

App Menu Visibility Management

You can now manage menu visibility and priority directly from General Settings: App Settings: App Menu Visibility. This lets you shape Helm’s navigation around your own operations: exposing what matters most, hiding what does not and guiding teams towards the tools they need every day.

Force Scanning Enhancement Across Key Workflows

Force Scanning is now fully enforced wherever it is enabled, ensuring that locations are scanned rather than guessed in several critical workflows. This includes Box Manager for pre-sort location selection, Stock Adjustment for bin selection and search, Replenishments for from and to location selection, Deliveries for bin selection, Bulk Deliveries for location selection and Pallet Management for move locations. The result is stronger accuracy, better traceability and fewer location-related errors across your warehouse.

SKU as Barcode in Core Picking Flows

SKU can now be used as a barcode in Deliveries, Multi Picks, Tote Picks with packaging quantities and Single Picks on both single and bulk screens. This gives you more flexibility in how you scan and identify products, especially where SKUs are already printed or well known by your teams.

Polishing the Multi Pick Pack Terminal

Automatic Despatch Note Printing

The Multi Pick Pack Terminal now supports auto printing of despatch notes once your settings and printer are configured. This transforms a previously manual step into an automated one, helping despatch stations run faster and more consistently during busy periods.

System Default Dimensions for Smoother Orders

The Multi Pick Pack Terminal now uses system default dimensions when individual inventory items lack dimensions. This prevents orders from failing due to missing dimensional data, maintains compliance with carriers and keeps your multi pick operations flowing even when not every product has been meticulously configured.

Spring Cleaning for Space-Hungry Volumetric Logs

Automatic 30 Day Volumetric Log Retention

Volumetric report log files are now automatically cleared with a 30 day retention period. This keeps your system lighter and tidier over time, preserving recent, relevant history while quietly cleaning up older logs in the background.

Every adjustment in this release, from the quietest cron to the brightest new report, is built to give your teams more confidence, more clarity and more time. As spring arrives outside, Helm continues to clear the paths inside your operations: fewer obstacles, fewer surprises and many more calm, predictable days in the warehouse.

Thank you for trusting us with your logistics; everything here is crafted to keep your business moving beautifully for you and your customers.

Your team at Helm

Spring Clean For Helm

Spring has finally tiptoed back into view, and Helm has had its own seasonal tidy: a careful sweep through your picking, printing, dashboards and delivery tools so that everything feels lighter, brighter and more predictable in day‑to‑day operations. Every refinement in this release is designed to keep your teams moving smoothly and your customers happily receiving exactly what they ordered.

Pick Detail: Complete All, Calmly And Correctly

The Complete All button on the Pick Detail page now behaves as serenely as its name suggests. Instead of unexpected interruptions, your team can confidently complete all relevant picks in a single action, maintaining momentum on the warehouse floor and reducing the risk of half‑finished tasks hiding in the background.

Pick Detail: Reset UI Pick With Confidence

The Reset UI Pick button on the Pick Detail page has been refined so that it respects all the correct location information behind the scenes. Your users can now reset a pick when they need to, without encountering technical distractions, keeping attention where it belongs: on getting the right stock to the right order at the right time.

Automatic Error Label Printing: Ready When You Are

Automatic error label printing is now fully operational and primed for real‑world use. You can enable it via: General Settings: Printing: Error Label Auto Print. Once switched on, Helm will quietly produce error labels at the right moments, helping staff to identify and handle issues quickly so that exceptions do not slow down your fulfilment flow.

Custom Dashboards: Numbers That Tell The Truth

The data in your Custom Dashboard now reflects the correct calculations throughout. This means your teams and leadership can rely on what they see for planning, monitoring and daily decision‑making; your dashboards become a trustworthy source of operational truth rather than something to be second‑guessed.

Inners And Outers: Ready For Larger Volumes

The Use Inners And Outers feature has shed its former limit of 999 units. You can now work comfortably with 4‑digit values, which better reflects real‑world stock volumes. This gives your warehouse more flexibility when dealing with high‑volume items and supports more accurate packing and picking rules at scale.

International VAT: Calculations You Can Trust

VAT calculations on international orders have been carefully aligned so that the correct amounts are now applied every time. This improvement supports cleaner accounting, smoother audits and a more compliant trading posture across borders, while keeping your finance and operations teams aligned on a single, accurate view.

Delivery Filters: See Orders By Creation Date Or Delivery Date

Delivery date filtering has been extended with a new filter, create_date_range, alongside the existing date_range. Previously you could filter by expected delivery date only; now you can also filter by creation date. This gives you greater control over how you review workloads, investigate historical activity and manage service expectations across different carriers and time periods.

Batch Terminal: Product Names With Question Marks, No Question

Orders containing product names with double question marks (??) now flow cleanly through the Batch Terminal. Your team can continue to use product naming conventions that suit your catalogue without worrying about these particular characters interrupting processing, keeping batch operations steady and predictable.

Reprinting Orders: Curly Brackets, Straightforward Results

Product options that contain double curly brackets ({{) no longer cause any disruption when you reprint included orders. When you need to revisit paperwork for a specific shipment, Helm now reproduces those documents reliably, even with more expressive or structured product option formats.

Order Rules: Smarter Inventory Removal By Tags And SKUs

Order rules have been enhanced to support removing inventory items based on tags, so that you can manage item removal in a more elegant and scalable way. Instead of listing individual products one by one, you can use tags to describe the group of items that should be removed from an order, and you can also supply a list of SKUs where that suits your workflow better. This makes complex inventory housekeeping easier to automate and reduces the time spent manually maintaining long product lists.

A Little More Light, A Lot Less Friction

With this release, Helm has had its own spring refresh: fewer surprises, clearer data and smarter automation across picking, printing, dashboards and delivery management. Every enhancement is aimed at making your daily operations feel simpler, more reliable and more delightful for your team. As always, these changes are crafted with your warehouses, your customers and your future growth firmly in mind.

Your team at Helm

In this release, we have focused on refining Helm to support smoother operations, clearer picking flows and more predictable shipping; each enhancement is designed to remove friction for your teams and keep your fulfilment running elegantly in the background.

Improvements

Amazon order alignment:

For Amazon-only orders, split child orders now share the same order ID as the main order. This creates a single, consistent reference across main and child orders, making it easier for your teams to track activity, reconcile information and respond to customer queries with confidence. By aligning these IDs, we help you maintain cleaner records and reduce the risk of confusion in busy operational environments.

Single Item Single Picking Flexibility:

Bulk and sort options for Single Item Single (SIS) picks have been reintroduced to give you more control over how your teams pick and process these orders. You can enable this feature from General Settings: Allow Single Item Single (SIS) Order Sorting. This flexibility supports more efficient warehouse routines, whether you are prioritising speed, accuracy or a balance of both, so that your workflows can adapt to your exact operational style.

General Settings → Allow Single Item Single (SIS) Order Sorting

Operational Safeguards and Reliability

Shipment ID Consistency:

We have strengthened the shipment ID assignment process so that each shipment request is now handled with more robust, predictable logic. This refinement ensures that different shipment requests cannot be assigned the same shipment ID, supporting accurate tracking, smoother carrier integrations and clearer audit trails. The result is a more dependable shipping experience for your teams and your customers.

Batch Handling for Dispatched Orders:

Batch selection is now correctly restricted once an order has been dispatched, which protects the integrity of your despatch process and helps keep your records fully aligned with what has left the warehouse. By preventing further batch selection on dispatched orders, Helm reduces the risk of accidental changes, supports compliance and gives your team greater confidence that the data on screen faithfully reflects what has already moved.

Every refinement is aimed at making your daily work feel lighter, more predictable and more elegant. From ID alignment and picking flexibility to tighter safeguards and data integrity, these enhancements are built to support your operations, protect your compliance needs and give you one less thing to worry about while you focus on your customers.

Your team at Helm

Refinements for Smoother, Smarter Operations

This release focuses on making Helm WMS more intuitive, reliable, and aligned with your day‑to‑day operations. Many of the changes below take existing behaviour and refine it, so that what you expect is exactly what happens, every time.

Shipping Rules: Clearer Postcode Matching

Postcode-based shipping rules now behave more predictably. The “use postcode” option has been refined so that Helm only matches postcodes that start with your chosen parameter, rather than matching anywhere within the postcode. This gives you more control over regional rules and avoids unexpected matches. For example, a parameter such as BCD will no longer match ABCD EFG, but ABC will continue to match ABC… postcodes as intended.

Commercial Invoices: Accurate Line Totals

Commercial invoices now calculate parcel line totals based strictly on quantity. This refinement ensures that the figures you see on documentation are consistent with your operational data, supporting both smoother customs processing and cleaner reporting, particularly where audit and compliance are in focus.

Neuro: Simplified Cancellation Options

To keep configuration tidy and aligned with supported behaviour, cancellation settings have been removed from Neuro channel settings in Helm WMS. As Helm does not support cancellation data from Neuro, these options no longer appear, reducing confusion and helping your team configure channels with confidence.

Webhooks: Richer Shipment Payloads

Shipment Webhooks now provide more complete data. The Shipment.created webhook payload includes the order_summary_id, making it easier to connect outbound shipment events to the right orders in your own systems. This small enhancement strengthens integrations and simplifies reconciliation between Helm and external tools.

Purchase Order Suggestions: More Reliable Recommendations

Purchase Order Suggestions have been refined to behave more consistently. Behind the scenes we have resolved several potential issues that could affect how suggestions were generated, so the recommendations you see are more trustworthy and aligned with your actual inventory and purchasing logic, helping you plan stock with greater confidence.

Deliverable Charges: Consistent Cost Centre Allocation

Deliverable Charges to Cost Centre calculations are now more robust. References are computed correctly, ensuring that charges flow to the right cost centres every time. This makes your financial allocations clearer and supports accurate, compliant reporting between clients, warehouses, and finance teams.

Client Billing

Automatic Cost Centre Allocation for Assemblies

For customers using Client Billing, assemblies are now automatically billed to the appropriate Cost Centre. This removes manual steps, reduces the risk of misallocation, and helps ensure that your billing remains consistent with how work is actually being carried out across your operation.

Automatic Cost Centre Allocation for Returns

Order returns are now automatically billed to the Cost Centre for Client Billing customers. This improvement ensures that reverse logistics are captured as cleanly as outbound orders, giving a more complete picture of costs and activity when handling returns on behalf of your clients.

Stock History Report

Improved access for Fulfilment Client Administrators

The Stock History Report works as expected for Fulfilment Client Administrators. This adjustment restores full access to historical stock information for relevant users, making it easier to investigate stock movements, respond to queries, and maintain transparent inventory records.

Helm App

Faster, Smoother On-the-Go Use

The Helm App has received a set of targeted improvements to support teams working on the warehouse floor. Inventory scraping is more reliable, scanning behaviour has been refined, and general performance has been improved. Together, these changes help your teams complete tasks more quickly and with fewer interruptions.

Overall Performance

Incremental Optimisations Across Helm WMS

Alongside these focused changes, we have made general performance improvements and optimisations throughout Helm WMS. These refinements are part of our ongoing commitment to keep the platform responsive, resilient, and pleasant to use, even as your volumes grow.

Thank you for continuing to build your operation on Helm. Every refinement in this release is designed to remove friction, strengthen compliance and reporting, and give you and your clients a simpler, more dependable warehouse management experience.

Your team at Helm