Refinements for Smoother, Smarter Operations

This release focuses on making Helm WMS more intuitive, reliable, and aligned with your day‑to‑day operations. Many of the changes below take existing behaviour and refine it, so that what you expect is exactly what happens, every time.

Shipping Rules: Clearer Postcode Matching

Postcode-based shipping rules now behave more predictably. The “use postcode” option has been refined so that Helm only matches postcodes that start with your chosen parameter, rather than matching anywhere within the postcode. This gives you more control over regional rules and avoids unexpected matches. For example, a parameter such as BCD will no longer match ABCD EFG, but ABC will continue to match ABC… postcodes as intended.

Commercial Invoices: Accurate Line Totals

Commercial invoices now calculate parcel line totals based strictly on quantity. This refinement ensures that the figures you see on documentation are consistent with your operational data, supporting both smoother customs processing and cleaner reporting, particularly where audit and compliance are in focus.

Neuro: Simplified Cancellation Options

To keep configuration tidy and aligned with supported behaviour, cancellation settings have been removed from Neuro channel settings in Helm WMS. As Helm does not support cancellation data from Neuro, these options no longer appear, reducing confusion and helping your team configure channels with confidence.

Webhooks: Richer Shipment Payloads

Shipment Webhooks now provide more complete data. The Shipment.created webhook payload includes the order_summary_id, making it easier to connect outbound shipment events to the right orders in your own systems. This small enhancement strengthens integrations and simplifies reconciliation between Helm and external tools.

Purchase Order Suggestions: More Reliable Recommendations

Purchase Order Suggestions have been refined to behave more consistently. Behind the scenes we have resolved several potential issues that could affect how suggestions were generated, so the recommendations you see are more trustworthy and aligned with your actual inventory and purchasing logic, helping you plan stock with greater confidence.

Deliverable Charges: Consistent Cost Centre Allocation

Deliverable Charges to Cost Centre calculations are now more robust. References are computed correctly, ensuring that charges flow to the right cost centres every time. This makes your financial allocations clearer and supports accurate, compliant reporting between clients, warehouses, and finance teams.

Client Billing

Automatic Cost Centre Allocation for Assemblies

For customers using Client Billing, assemblies are now automatically billed to the appropriate Cost Centre. This removes manual steps, reduces the risk of misallocation, and helps ensure that your billing remains consistent with how work is actually being carried out across your operation.

Automatic Cost Centre Allocation for Returns

Order returns are now automatically billed to the Cost Centre for Client Billing customers. This improvement ensures that reverse logistics are captured as cleanly as outbound orders, giving a more complete picture of costs and activity when handling returns on behalf of your clients.

Stock History Report

Improved access for Fulfilment Client Administrators

The Stock History Report works as expected for Fulfilment Client Administrators. This adjustment restores full access to historical stock information for relevant users, making it easier to investigate stock movements, respond to queries, and maintain transparent inventory records.

Helm App

Faster, Smoother On-the-Go Use

The Helm App has received a set of targeted improvements to support teams working on the warehouse floor. Inventory scraping is more reliable, scanning behaviour has been refined, and general performance has been improved. Together, these changes help your teams complete tasks more quickly and with fewer interruptions.

Overall Performance

Incremental Optimisations Across Helm WMS

Alongside these focused changes, we have made general performance improvements and optimisations throughout Helm WMS. These refinements are part of our ongoing commitment to keep the platform responsive, resilient, and pleasant to use, even as your volumes grow.

Thank you for continuing to build your operation on Helm. Every refinement in this release is designed to remove friction, strengthen compliance and reporting, and give you and your clients a simpler, more dependable warehouse management experience.

Your team at Helm