Spring Into Smarter Fulfilment

The season of renewal has arrived, and with it a fresh wave of enhancements designed to make your operations faster, clearer, and delightfully easier to run.

This release focuses on intelligent assistance, richer data, and quieter efficiency improvements that keep everything humming serenely in the background, so your teams can work with confidence and your customers receive a smoother experience than ever.

Intelligent Search: Your AI Assistant For Everyday Work

The AI era has officially taken root in Helm. You can now use our fine‑tuned AI assistant to search across Orders, simply by asking in plain English. The system automatically translates your request into the right filters and criteria, sparing your team from wrestling with complex search options and helping them get to the answers they need in a fraction of the time.

Precision Pick Performance Insights

To give you deeper visibility into operational performance, we have introduced a new Pick Time Service that records every pick movement along with its duration. This highly granular timing data is available as raw data under Reports and Data via the public API, and pick timing information is now also surfaced in the Pick Details endpoint. This means you can analyse picking efficiency, identify bottlenecks and support continuous improvement with evidence rather than guesswork.

Smoother Core Workflows And Operational Controls

Batch Expiry On Picking Documents

This refines how you manage compliance around stock: expiry dates for batch inventories are now fully supported on both Collection Sheet and Pick Sheet templates, helping you keep ageing stock under control and ensuring pickers always have the right information to hand.

Faster, Smoother System Performance

Behind the scenes, Helm delivers a collection of performance improvements and optimisations that enhance overall system speed. The intention is simple: shorter waits, snappier screens and a more responsive experience for your teams, especially during busy trading periods.

Product Weights In Full Orders Report

For those who live in reports, Helm adds an individual product weight column to the Full Orders Report. This gives you clearer insight into shipment composition, simplifies checks against carrier limits and unlocks more accurate costing and forecasting.

Order Search By Pick Number

Helm makes order lookups more flexible by allowing you to search by Pick Number. This small but powerful addition means warehouse and support teams can jump straight from a pick reference to the underlying order without detours or workarounds.

Country‑Specific Export Values

To support cross‑border trade, Helm allows export values to be configured by country for commercial invoices and shipping services. This gives you more precise control over how values are declared, supporting compliance needs while simplifying the configuration of your international shipping rules.

Purchase Order Notifications

Helm introduces a new notification for Purchase Order creation and submission. You can enable this under General Settings: Notifications, and choose exactly which statuses should trigger alerts. This helps finance, buying and operations teams stay aligned, reducing the risk of missed or delayed purchase activity.

Cleaner Shipment Reporting

Helm improves the reliability of your shipment reporting by ensuring that shipment‑related reports no longer export misleading data when no shipment data is available. The result is cleaner reporting, fewer surprises and greater trust in the numbers your teams rely on.

Improved Inner/Outer Quantity Handling

To strengthen quantity handling, Helm enhances quantity fields when you are using the Use Inner Outer feature. You can now manage quantities more effectively according to your packaging configurations, supporting more accurate stock handling and reducing confusion for operators working with layered pack structures.

Order Processing By Pick Completion Date

Finally, Helm refines order processing logic so that orders are processed according to pick completion date. This helps ensure that newer orders no longer leapfrog older, completed picks, aligning system behaviour more closely with real‑world operational expectations and improving the predictability of your outbound flow.

Enhanced Terminals, Sorting & Pallet Handling

Terminal Sorting: Tighter Container Control

Terminal Sorting now focuses exclusively on inventories within the linked container, giving you cleaner, more predictable results and reducing the risk of items wandering into the wrong place. Integration with the Packing Terminal has also been refined for a smoother end‑to‑end experience, helping your teams move from sorting to packing with fewer steps and less friction.

Multi Pick Pack Terminal: Effortless Despatch Note Printing

Multi Pick Pack Terminal now supports automatic printing of despatch notes. Once enabled in settings, you can choose the printer you prefer and allow notes to print as part of the normal packing flow. This reduces manual printing steps, keeps documentation aligned with operational reality and helps your packing benches keep moving at pace. Additional refinements further smooth the overall terminal experience.

Pallet Management: Smarter Printing For Split And Booked Pallets (H36DB-231 & H36DB-230)

Pallet Management has gained two key quality‑of‑life enhancements. With Helm, whenever a pallet is split, a new print job is automatically created for the resulting pallets, ensuring every new pallet leaves the process correctly labelled without extra manual intervention.

As an added bonus, you can now send pallet print jobs directly to the printer from the user interface during pallet booking. This keeps documentation aligned with real‑time actions on the warehouse floor and helps maintain a clear, auditable trail for every pallet you handle.

Built For You, Season After Season

This release is all about quiet power: intelligent assistance, richer data and thoughtful refinements that make Helm feel lighter to use while giving you more control over compliance, reporting and day‑to‑day operations. Every enhancement, from the smallest notification to the most intricate timing service, is crafted to help your teams work with greater clarity and confidence.

As spring brightens the days outside, we hope these changes bring a similar sense of lightness to your warehouse, keeping your processes tidy, your data trustworthy and your operations just that little bit more delightful.

Your team at Helm